SHIPPING FREIGHT ORDERS AND POLICY

Air services are available for Poker Tables or Texas Holdem Tables or any of our gaming tables for extra Freight Cost.  Please call us if you want to make arrangements for guarantee delivery via Air Service.  Please contact us with any questions, 866-765-3731. 

Poker Tables Are Shipped With Freight or Common Carrier Shipments: Many of our items such as the poker tables and large order of chips will require delivery via common carrier (freight truck) service due to the size of the product or weight. These deliveries can generally take anywhere between 3-14 business days; this, is dependent on the delivery location from our warehouses. Please note that shipping times are estimates and cannot be guaranteed. To provide a higher level of service, the common carrier (freight company) will work with you directly to arrange for a time and date of delivery. Because of this, tracking info could be delayed in updating even after your order has shipped.

The common carrier drivers bring your purchase to your delivery address for tailgate or curbside delivery. These types of delivery does not include delivery inside your home, apartment, or office. Please make sure you provide us the correct address for shipments; if the address is incorrect or you change addresses, shipping fees may be incurred (This is called; "Reconsignment" according to common carrier companies). Drivers are expected to notify you of a delivery day, time and service options, so you can have the appropriate help available to get your order into your home if necessary. If you are not at home when the delivery was scheduled and the freight company has to return with your order, a second delivery fee may apply based on the carrier. Special service options may be arranged directly with the freight company for additional charges payable to the freight company upon the time of delivery.

If you ordered a heavy/bulky item such as our poker tables, make sure you have someone who can help with this. Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company beforehand, however it is not guaranteed. Inside delivery can be arranged, please call for details - Additional charge will apply. We expect our common carriers to be friendly, timely, and safe. Our primary goal is to have your purchase arrive as quickly as possible and in excellent condition.

The most important thing to remember about freight company deliveries is that you MUST inspect the package at the time of delivery. If your order arrives damaged, please notate the damage to the item(s) and the box(s) in detail on the Delivery Receipt and except the delivery or contact us immediately so we may instruct you what to do. If the damage is severe please notate it and refuse the delivery. Then contact us immediately. If this occurs outside of our business hours please call us on the next business day. Depending on the situation we will request either parts or replacement item(s) be sent free of charge.Most of the time we will repair most situations and not replace item.  Please ask the freight company to leave a copy of the delivery receipt and or the freight company's name and trailer number so we may track the order back to our vendor or warehouse.

If you forget or do not notate any damages on your Delivery Receipt but find damages after the delivery, please contact us within 24 hours or we may not be able to make any changes. The longer you wait to notify us of any concealed damage the harder it is to file the proper paperwork and address your situation or even correct it. We ask you to keep the item with all boxes and packaging for 30 to 45 business days before disposal of the damaged item should the shipper choose to inspect or pick-up the item.