Mailing Address American Gaming Supply, Inc.
729 Kohler Street
Los Angeles, CA. 90021
Local Phone (213) 228-2447 Toll Free (866) POKER31 (866) 765-3731
Business hours Monday-Friday 8:00am -5:30pm and 10am-5pm Saturdays PST
Please Call first to make an appointment before coming we don't keep all items in stock.
Sundays - Please Call Customer Service And Leave A Message If Important
Sales Questions, Orders, Tracking, Billing, Product & Quote Please fill in the information below or email
sales@americangamingsupply.com
Frequently Asked Questions:
Q: Will my credit card be charged immediately once I place an order?
A: Yes. We will only process orders once the payment is received.
Q: What is Flat Rate Shipping?
A: We want to save our customers money. This shipping method is the most efficient as this could be with either UPS, USPS, and FedEx.
Q: When will my order ship out?
A: Typically, there is a 1-3 business day processing time for orders received depending on the item ordered. Please do check the item description if it will need a lead time for production. We do not process orders over the weekend but we do receive them. Orders placed over the weekend will be processed 1st thing on the following Monday. Tracking information will be emailed to you once the order ships out.
Q: My Tracking Number is not working/not showing progress. What does this mean?
A: Tracking Numbers usually take 24 - 48 hours to reflect the shipping progress. If after the alloted time has passed and it is still not showing progress, please email us so we can look into this asap.
Q: Why is the item show in stock but the decription states that there is a lead time?
A: This is to show the customers that this can be ordered on our website.
Q: I have received a damaged/defective/incorrect item. What do I do?
A: Please take a photo and or video of what you received and email it to sales@americangamingsupply.com with your concern(s) stated so we can get it resolved for you asap.
Q: What is your store policy on returns/refunds?
A: Please refer to https://www.americangamingsupply.com/storeandshippingpolicy.aspx
Q: I have a question regarding a specific item I want to know more about.
A: Please provide the Item Number that can be found above the price of the item listed on our website so we can assist you asap and accurately.
Q: Why is my order being declined?
A: Please make sure that the Billing Information is correct for your credit card.
Q: I want to cancel my order but I have a tracking number already. What should I do?
A: Unfortunately, we cannot intercept a package if it is already in transit. You will have to accept the order and email us for the steps to take for a return. Please do know that the return will be subject to a 20% restocking fee for this.
Q: Does American Gaming Supply provide deals, discounts, coupons and the like?
A: Registering on our website will place you in our mailing list where we do announcements, deals and more for our wonderful customers!
Q: Can I go to your location to check out the items you offer?
A: Yes of course! But do keep in mind that our location is only an office that has a very limited amount of items we offer. Furniture and Team items will not be available. Please call us before making a trip to our location.
Q: Why can't I track my order on your website?
A: This usually means that you did a purchase on our website as a guest. You can email us intead at sales@americangamingsupply.com for you inquiries.