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October 10, 2005

 

Return, Refund, Cancellation and Exchange Policy:

We will honor exchanges and refunds on all American Gaming Supply products ordered online up to 30 days from the date of receiving your order. Please notify of your intention to return/exchange by calling us at 213-228-2447 or sending us an email at sales@americangamingsupply.com.

NO RETURNED PRODUCTS WILL BE PROCESSED FOR REFUND without prior authorization from our office.

Receiving Merchandise by Freight Truck Company

All merchandise is carefully inspected before packing and in approved cartons prior to leaving the distribution center. 

IT IS THE RECIPIENT’S RESPONSIBILITY TO INSPECT PACKAGES RECEIVED.
IF DAMAGE IS VISIBLE TO THE PACKAGE IT IS IMPERATIVE THAT THIS IS NOTED ON THE BOL. YOU CAN EITHER ACCEPT THE PACKAGE OR REFUSE IT BUT THE DAMAGE MUST BE NOTED ON THE BILL OF LADING.

ONCE YOU RECEIVE AND SIGN OFF ON THE BOL IT YOU ARE CLEARING THE FREIGHT COMPANY OF ANY LIABILITY FOR DAMAGES INCURRED DURING TRANSIT

  • All freight shipments are curbside delivery, unless customer has paid for lift-gate or inside delivery in-advance.
  • In most instances the freight company will contact you via the phone number to schedule a delivery appointment. You or your representative must be present during the delivery to inspect your order.
  • For curbside delivery, be sure to arrange for some help lifting the items into your home. The freight drivers are not allowed to enter the threshold of any home due to liability concerns.
  • If item is deemed by the customer as unacceptable, then customer must refuse the freight and immediately contact us
    via email sales@americangamingsupply.com or call 213-228-2447
  • In the event you get a pushy driver who insists on heading off to his next delivery, make sure he marks on the Bill of Lading, "Customer Will Inspect Later". This releases you from fault and allows you to inspect after the driver leaves.
  • If your order was damaged and you followed all the instructions and the order was refused, then we will send a replacement upon us receiving the settlement from the freight company.

Free Shipping is only applicable to all gaming tables, some poker table tops and the poker table chairs.

  • Free shipping applies ONLY to within the contiguous 48 US states.
    Hawaii and Alaska and other US Territory customers need to email or call us for quote.
  • All shipping charges and freight charges for all returns are the responsibility of the customer. 
  • Orders have varying lead times to get the orders out, for some items 1 to 3 business days while for other items and specified on the listing, 7 to 10 business days, while some items take even longer lead times.
  • Any order to be shipped expedited via Air service (3 day select, 2nd day air, Next day air) are only for items that are readily available to ship, and will always take priority in shipping out. This will either ship same day or next business day at the latest.
  • All returns must be received within 30 days of the order being shipped.
  • Refunds can take 1-10 business days before reappearing back on to your credit card (depends on customers credit card company)
  • Custom Poker Chips, custom Playing Cards and Custom table layouts of any kind cannot be returned or refunded, no exceptions due to the nature of personalization.
  • Poker Chips and playing cards that have been already been opened (taken out of sleeves) cannot be returned
  • Anything returned from buyer's remorse will be subject to a 20% restocking fee. This fee can not be waived.
  • If a product is returned from buyer’s remorse, a 20% restocking fee will be charged.  
  • If the product you are returning is defective or incorrectly shipped for a refund, then you will be refunded for the cost of the item only.
  • For chair that are received damaged, the manufacturer's policy is the damaged part must be identified and informed back to us so we can ask them to send a replacement part to the customer.
  • All return shipping and freight charges incurred are the responsibility of the customer.
  • We cannot accept opened Copag, KEM or any other playing cards. They cannot be resold and will not be refunded.
  • If a product arrives damaged, please do not destroy or discard any of the original packaging. American Gaming Supply must be notified immediately. We will need a photo of the damaged item via email. You can email the photo to sales@americangamingsupply.com
  • Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, you can then get a replacement, or a refund.
  • If your order has missing items or has damages then we will ONLY send out your replacement product whichever shipping method you chose at the time of delivery. If customer wishes to receive the order faster then can pay extra for expedited shipping.
  • Order cancellations can be done if item has not been processed or shipped. If item has already shipped or processed already then restocking and shipping charges including original cost and cost to ship back along with intercepting cost will have to be absorbed by the customer.
  • The customer/end user is responsible for all information submitted to us. Any mistake by customer in providing erroneous shipping information will result with customer being charged with accrued address change charges accordingly.

Poker Chip Color Matching Policy

We can not guarantee color matching of our poker chips from different manufacturing runs. If you buy one color of a certain denomination, the shade of that color may slightly differ from sale to sale. We can not match previous purchases, so please expect that there may be a difference in the shade of your chip color.

This is particularly true for some PURPLE chips that may sometimes appear as black or dark blue chips.

You will still be responsible for the restocking fee if you choose to return chips that do not match a previous purchase, and we will not be able to search through our poker chips inventory to try to match a shade preference.

Shipping To Canada And International Orders 

  • Customer is responsible for all duty and tax charges. 
  • All international orders need to be paid via bank transfer or wire unless your address is confirmed with PayPal.

Website Security: 

As a responsible retailer, American Gaming Supply will never sell or provide your information to anyone for third party marketing purposes.  

Orders processed on the www.americangamingsupply.com website utilize a SSL Secure transaction through PayPal Payflow Pro secure payment. When you place an order, our secure payment gateway collects and verifies contact information, such as your shipping and e-mail addresses, and financial information, such as your account or credit card numbers. Contact information (addresses, emails and phone numbers provided by you) from the order form is used to send orders and information to you or get in touch with you when necessary. For your own security, no financial records are ever kept in house. You can also order products over the phone or order online and pay by credit card.  

Inventory: 

There will be instances when our inventory sells out faster than we can keep them in stock, and for this we do apologize. In the event that you order an item and it is on back order, American Gaming Supply will contact you regarding the situation and offer you alternatives to your original order. We will contact you either via email or by telephone.

Privacy Policy: 

Information collected by www.AmericanGamingSupply.com is used for the following purposes:

Contacting the Website:

Should you have any further questions regarding this Privacy Statement, the practices of this website, or your dealings with this website, please contact our Customer Service Department at sales@americangamingsupply.com

Any fraud or misuse of a credit card will be reported to the proper authorities along with your IP address and all contact information.

 © 2005-2021 AmericanGamingSupply.com - All Rights Reserved.

 No content or images on this site may be used for any purposes without the express authorization of the webmaster.

Bizrate Store Ratings Summary
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American Gaming Supply - Bizrate Store Ratings Summary | Customer Certified
American Gaming Supply - Poker Tables & Chips
Customer Certified
Over 500 verified customers have rated this store
9.7 out of 10
9.6 out of 10
9.4 out of 10
9.5 out of 10
See detailed store ratings
 
Bizrate Store Ratings Summary
X
American Gaming Supply - Bizrate Store Ratings Summary | Customer Certified
American Gaming Supply - Poker Tables & Chips
Customer Certified
Over 500 verified customers have rated this store
9.7 out of 10
9.6 out of 10
9.4 out of 10
9.5 out of 10
See detailed store ratings
 
Bizrate Store Ratings Summary
X
American Gaming Supply - Bizrate Store Ratings Summary | Customer Certified
American Gaming Supply - Poker Tables & Chips
Customer Certified
Over 500 verified customers have rated this store
9.7 out of 10
9.6 out of 10
9.4 out of 10
9.5 out of 10
See detailed store ratings
 
Bizrate Store Ratings Summary
X
American Gaming Supply - Bizrate Store Ratings Summary | Customer Certified
American Gaming Supply - Poker Tables & Chips
Customer Certified
Over 500 verified customers have rated this store
9.7 out of 10
9.6 out of 10
9.4 out of 10
9.5 out of 10
See detailed store ratings
 
Bizrate Store Ratings Summary
X
American Gaming Supply - Bizrate Store Ratings Summary | Customer Certified
American Gaming Supply - Poker Tables & Chips
Customer Certified
Over 500 verified customers have rated this store
9.7 out of 10
9.6 out of 10
9.4 out of 10
9.5 out of 10
See detailed store ratings
 
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